Returns, Refunds, Transfers & Cancellations Policy

The below outlines the terms and conditions for returns, refunds, cancellations, course transfers, and payments for goods and training courses offered by AviAssist Pty Ltd.

Returns (Goods)

• As per the department of fair trading if goods are deemed to have a major problem, a repair, replacement or refund will be offered.
• Please email us at support@aviassist.com.au if you are not satisfied with your purchase so that we can resolve any problems.
• This refund policy does not apply to goods which have been damaged, dropped or broken after delivery, or if any attempt has been made to alter the product.
• All returns must be in their original condition, with original packaging and postage prepaid by the consumer. We recommend that you return the product via Registered post with insurance & signature on delivery. The consumer assumes any risk of lost, theft or damaged goods during transit. AviAssist Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Refunds & Credits (Training Courses)

Refunds or credits for training courses (both face-to-face and online) will be considered on a case-by-case basis for exceptional circumstances, such as a documented medical emergency. Once a course starts, no refunds are available.

Credit Policy:

• Credits cannot be redeemed for cash.
• Credits cannot be transferred to another client or company name without written permission from the credit holder.
• Credits are valid for 12 months from the issue date and become void afterward.

Course transfers

Students can transfer their course booking to another date free of charge up to 5 calendar days before the original course date. To transfer or reschedule, email support@aviassist.com.au. A $99 change fee applies if you transfer your course within 5 days of the original course date.

Course cancellations

A $495 cancellation fee will be charged if a student cancels their course registration within 5 calendar days of the course’s start date (e.g., for a Monday morning course start, cancellations without a fee must occur by close of business the previous Tuesday).To cancel your registration, call 1300 359 772 or email support@aviassist.com.au.

Course no-show

If a registered student does not attend their scheduled course (no-show), the full course fee will be charged. As the seat cannot be offered to another student, the full fee is owed.

Course Enrolment Emails/Reminders

• Students will receive reminder emails before the course starts:
  • Initial enrolment email upon booking.
  • Reminder email one week before the course.
  • Emails are sent to the email address provided at the time of booking