Remote Operator Certificates, Approvals and Consulting Services

Payment

• Work will not commence prior to receipt of payment, or purchase order.
• If providing, purchase orders must be issued to approvals@aviassist.com.au & accounts@aviassist.com.au

Refund Policy

Change of Mind:

If the application is withdrawn due to change of mind or circumstances after work has commenced, management will reserve the right to consider a refund upon request.

• No full refunds or credits will be offered. Partial refunds may be considered based on:
  • Administrative time spent on client’s application / project
  • Any fees already paid to CASA or CASA delegate
• If a purchase order has been issued to facilitate payment, Aviassist reserves the right to invoice the client for:
  • Administrative time spent on client’s application / project
  • Any fees paid to CASA or CASA delegate

Incomplete Applications

Clients must provide all requested information and documentation within 12 months of engaging Aviassist’s services. Failure to do so will result in the project being deemed abandoned. Refunds or credits are not available in this instance.

CASA Regulation Changes

Due to evolving CASA legislation and procedures, additional fees may apply if an application extends beyond 12 months or is abandoned and restarted after this period. These fees cover the administrative costs associated with adapting to new regulations.

By engaging Aviassist’s services, clients acknowledge and agree to these terms and conditions.