If you have questions or concerns regarding this statement, you should first contact the Aviassist team on 1300 359 772.
Collection of Information
In order to use the AviAssist Pty Ltd website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by AviAssist Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of collection information
Any details collected from AviAssist Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of collected information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org
Access to collected information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date etc).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
AviAssist Pty Ltd uses personally identifiable information for essential communications, such as Emails, accounts information and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
AviAssist Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
AviAssist Pty Ltd does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the AviAssist Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of aviassist.com.au
Aviassist Pty Ltd security policy
AviAssist Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by AviAssist Pty Ltd or any outside party.
– All transactions are performed under 128 Bit SSL Certificate.
– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by AviAssist Pty Ltd.
For more information about eWAY and online credit card payments, please visit eway.io/nz
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 3 working days; however if goods are unavailable delivery may take a little longer.
If you wish to query a delivery please contact us at email@example.com.
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Delivery will be within the previously arranged or advertised time-frame.
If you wish to query a delivery please contact us at firstname.lastname@example.org.
All Remote Pilot Licence training is competency based. Aviassist schedules courses based on an anticipated practical experience required. On occasion, additional training will be required to acquire the required competency.
Initial Remote Pilot Licence training
Aviassist schedules an anticipated 5 hours of practical flight experience. Should the required competency not be reached within this time, additional training will be scheduled free of charge at Aviassist standard scheduled locations at the convenience of Aviassist. It is anticipated that scheduled remedial training will proceed as planned though Aviassist does not guarantee availability for free of charge remedial training. Additional fees may be paid to guarantee training dates. Re-bookings are available for a period of up to 12 months.
Remote Pilot Licence upgrades
It is expected that students attending a Remote Pilot Licence upgrade course have accumulated flight experience of at least 5 hours.
Upgrades to a new aircraft type are planned as per an initial course. Should the required competency not be reached, additional training will be scheduled free of charge at Aviassist standard scheduled locations at the convenience of Aviassist. It is anticipated that scheduled remedial training will proceed as planned though Aviassist does not guarantee availability for free of charge remedial training. Additional fees may be paid to guarantee training dates. Re-bookings are available for a period of up to 12 months.
Students conducting upgrades on the same aircraft type are expected to meet the competencies of the lower licence category. This will be assessed prior to conducting upgrade training. Should existing competency not reach the lower licence category, remedial training will be conducted during the scheduled training but is not guaranteed during that session. Additional fees may apply if additional training is requested to meet the lower licence category before commencing the upgrade training.
Returns and Refund Policy
Refund and Returns Policy
As per the department of fair trading if goods are deemed to have a major problem, a repair, replacement or refund will be offered.
Please email us at email@example.com if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. AviAssist Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Training must be paid for in full prior to course attendance. Aviassist’s payment terms are 7 days from date of invoice unless a purchase order is issued and accepted upon booking.
Once training has been booked and paid, it can be transferred to another date free of charge. Students can transfer courses up to ten (10) business days from course commencement – to transfer a course, students are to email firstname.lastname@example.org. Should a course date be transferred closer than ten (10) business days to course commencement fees may apply.
Should a cancellation occur within (7) business days of course commencement 50% of the course fees will be charged. Should a cancellation occur within (3) business days of course commencement 100% of the course fees will be charged.
Refunds will be offered in extenuating circumstances such as illness (doctors certificate required).
Once scheduled training has commenced no refunds are available.